New Phones…

December 7, 2007

What is it about new stuff that reverts us back to the little kid days waiting for that big birthday gift… i digress

Well i got my phones today… i was suposed to actully get them yesterday, however, i missed the delivery man (doesn’t that SUCK!). Mainly because i wasn’t expecting the packages to be here already, less than 24 hours!!!

Charged my phones (Touch, and Centro… see previous post) and called in to get them activated on the account.

The first time i called i was on hold about 7 minutes.

IĀ got a nice lady, she started to add my Touch to my line, and wouldn’t you know my phone (my girlfriends At&t cellphone) got disconnected…. ugh!

Called back and got a guy, i could tell from the jump he knew what he was doing. had both phones activated in no time flat… he commented on how great both phones (touch and especially the Centro) were… and then he noticed…

Again my Sero plan doesn’t kick in until Jan 1st (which i can’t wait for, i’ll get to that in a minute) but he noticed and said,

rep:”wow you got the Sero plans for both the lines… how did you swing that?”

I halfway explained it (about being told in the store about the plan and calling in)

rep:”yea, i know those are hard to get these days”

I asked him about the unlimited text messaging if it would still be available after december (i think he misunderstood me and thought i asked if “I” would have unlimited text messaging after december)

rep:”yea as long as it’s on your account then you will have unlimited text.”

So i didn’t push the issue –

the rep explained that my account would not let me add the internet package until the sero plan kicked in šŸ˜¦ so no internet on either phone until Jan 1st… counting down the days….

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We got a Wii….

December 7, 2007

wii.jpg

That’s right… after much hunt and to-do… got two.

Two years ago i was working at one of the major shipping companies (i’ve had many jobs), there was a guy there that was telling me every rumor he could find about “the NEW” Nintendo console, originally dubbed the “revolution” and later officially named the Wii.

My co-worker told me about wireless controllers, with motion sensing technology… a built in 3d projector, that would not require 3d glasses, backward compatable with other Nintendo games, blah blah blah… well he wasn’t 100% correct… but he was partially correct.

One other thing that he predicted was correct… that this was going to be the hottest game console for some time… over a year and it’s still sold out in stores everywhere (much speculation on exactly why, maybe all blog about that some other time.)

Back to my story… I heard from a friend of a friend that toy’s R us and Circuit City were getting shipments.

after waking at 5:00 am and standing in line for 3 hours (we were 7th and 8th in line) the manager of Toy’s R Us came out and gave the first 20 people in line vouchers.

This was before they had fully unloaded the truck… come to find out they only had 12 consoles… i guess the saying that the early bird catches the worm holds true.

My advice to everyone looking for a Wii… be persistant, call as many places as you can go to stores, talk to managers and find out when shipments are coming… and if you have more tips feel free to leave comments.

wii2.jpg


Power of Persistence (the Sero Journey)

December 4, 2007

Follow me on my Sero journeyĀ 

So let me set this up a little bit…

In my 6 years of owning a cell phone i’ve been with:

-Sprint for 2 years

-At&t/Cingular 2 years

-and then back to Sprint for 2 years

On December 2nd my contract with Sprint ended… that’s right, I, was a free agent and as you all know, this means big decision time.Ā  I’m big into tech so after visiting many, many forums and blogs i learned about SERO (Sprints employee referal offer)Ā  honestly the best deal on the market.

Ā sero_image1b.gif
includes unlimited data (vision or power vision depending on your phone), unlimited texting, early nights and weekends (starting at 7) sprint to sprint, unlimited roaming and a bunch more.

My situation aka current plan:

Family plan with two lines:

1500 shared min, unlimited data, unlimited text, navigation comes out to about $130 a month

My mission:

To get this switched to the SERO plan WITHOUT having to cancel the lines aka keep the same numbers.

So here’s the play by play of how it went down YMMV:

HOW it went down:

9:00 –

Called in using my cellphone and *2. Told the automated system CANCEL! Sent me to a rep… Talked to the rep and asked if she was familar with the SERO plan. She placed me on hold (mostlikely to ask someone about it OR look it up online) came back and said that the only way that i would be able to sign up would be online. She asked me to hold while she notated my account

No shock, as this is what the forums said would happen.

9:05 –

Called back again using *2. Talked to another rep. She stated that whatever the first rep told me is what i had to do.

Discouraging… i thought that it wasn’t going to happen, however i knew if i got the right rep, i might be able to switch from normal out of contract Sprint to SERO.

While i was talking to the second rep i checked the forum and came accross a 877 retention number… thought i would give itĀ a try.

9:10 –

Called the 877 retention number, it rang twice and a rep picked up the line. I told her I wanted to cancel unless i could get switched to the SERO plan. I asked her if she was knowledgable about the SERO plan… she was, a glimmer of hope….

Then she stated that i was not on her system so she would have to transfer me to another department… another discouraging blow…

transfer … on hold … decent music… butĀ still onĀ hold

9:22 –

A rep picked up.

I explained that I wanted to cancel in order to leave to Helio because of their great rate plans..

SheĀ states that she is sorry that i am unhappy and ask if there is anything that she can do to keep me as a Sprint customer… a glimmer of hope

I explain that i went into a sprint store theĀ day before and that a rep had told me about the SERO plan, i asked her if there was any way that i could switch over to the SERO plan (since i’m out of contract) andĀ keep my numbers.

9:27 –Ā 

Placed on hold

9:37 –

She states that she would be able to make the switch for me… a large glimmer of hope!

She informs me of the plan and all that it intails (cannot have a family plan so the lines would be split, which is what i wanted anyway)

9:41 –

Placed on hold again

9:45 –

Went over the details of the internet package include (i already knew)

Silence while she worked on the account.

9:54 –

She informed me in-order to avoid proration the SERO plan would take effect on Jan 1st (my next billing cycle)

9:55 –

Informed of $200 ETF … new contract, big discount on new phone šŸ™‚

10:01-

Waiting for account to update

10:04 –

Silence

10:05 –

Rep says, “We usually have customers do this online because it takes a lot longer, and harderĀ for us to do it on our end

10:07 –

We are set on the first line… YES!!!!

10:12 –

We went over the details for the second line ($50 1250 min)

12:15 –

Silence

10:18 –

Rep: Sorry it’s taking so long, this is a little tricky

me: no worries, take your time šŸ™‚

10:20 –

Rep: All set! Went over details

10:22 –

Went over phone choices

10:25 –

Silence

10:30 –

Shipping Address verification

10:33 –

Rep: It should take 3-5 business days for it to arrive because of the holidays.

10:35 –

Rep: In order to put one of the lines into someone else’s nameĀ both of the partiesĀ would have to go into the store and have them split it. or you can both call in together at the same time.

10:36 –

I ask to speak to her supervisor to let him/her know what a wonderful job she has done for me (this is always a good thing to do… it lets the Supervisors hear straight from the customers that the rep is doing a great job and ensures that they will keep doing so)

10:38 –

Success!!! and she didn’t even ask me for an Employee name!!! Was able to switch Sprint out-of-contract to SERO without cancelling or porting or anything like that!!

10:39 –

I do my celebration dance

11:09 –

On my way to work i get a call from 888 number… pick it up

Rep: Sorry to bother you again, I just needed the name of the rep you spoke with….

Me: Let me find it i know i wrote it down around here somewhere (luckilyĀ I had an email/name that i googled and tested out via the www.sprint.com/sero website to make sure that it still worked šŸ˜‰

So what did I get in the end?

Same phone numbers i’ve had for over 6 years.. no headache of trying to port a number out and back in.

$30 Sero plan with a Sprint Touch by HTC ($249.99 after – $99 MIR) touch.gif

$50 Sero plan with a Centro ($99 after – $100 MIR)centro.gif

In the end it took about an hour and a half… and had toĀ Ā call back and get transfered a few times… but i got what i was looking for. Ā 

Stay tuned… i’ll let you know how it goes.