Unlimited Text

January 14, 2008

So after a few calls to sprint… and some help from your neighborhood forum… unlimited texting has been extended until 2/16/08.

And it only took about 4 calls in and 3 emails to sprint customer service.  to finally get free unlimited text messaging included on my account.

Advertisements

More Sero

January 5, 2008

So i guess i shouldn’t have expected to be converted from a regular Sprint family plan to a Sero plan without a hitch….

I was set to be switched automatically on the first of January (to avoid back charges) well happy new year came…

the plan did switch… but some things from the old plan stuck.

Unlimited text messaging, and phone insurance ….

Unlimited text messaging is included on the Sero however i was getting charged for it on both lines. And as far as insurance, i had my last phone for two years without a hitch, which means i wasted 98 bucks.

I called once and the guy said he took it off, but only gave me a one time credit.

Well i called retentions after checking and seeing that i’m still getting charged for unlimited text. After ONE RING The lady from sprint picked up seemed very nice and willing to help 🙂 . then her voice saddened as she explained that i’m still in the old billing system so she would have to transfer me –

15 min later another guy picks up (not as nice), and explains that they have taken away the included unlimited text messaging with SERO 😦 . however he proceeds to tell me that he CAN put $8 unlimited text messaging on both lines and add a reoccuring $5 credit to each line each month for 12 months (8-5 = $3 a month for unlimited text messaging)

I’m not happy about it but $6 a month (for two lines unlimited text) is better than $30.

it takes him a while but he finally gets it done.

I go online to check it out… it still doesn’t look right… and that equipment protection is STILL on both lines… i’m going to give it a day or two and then call back if it doesn’t go away.


New Phones…

December 7, 2007

What is it about new stuff that reverts us back to the little kid days waiting for that big birthday gift… i digress

Well i got my phones today… i was suposed to actully get them yesterday, however, i missed the delivery man (doesn’t that SUCK!). Mainly because i wasn’t expecting the packages to be here already, less than 24 hours!!!

Charged my phones (Touch, and Centro… see previous post) and called in to get them activated on the account.

The first time i called i was on hold about 7 minutes.

I got a nice lady, she started to add my Touch to my line, and wouldn’t you know my phone (my girlfriends At&t cellphone) got disconnected…. ugh!

Called back and got a guy, i could tell from the jump he knew what he was doing. had both phones activated in no time flat… he commented on how great both phones (touch and especially the Centro) were… and then he noticed…

Again my Sero plan doesn’t kick in until Jan 1st (which i can’t wait for, i’ll get to that in a minute) but he noticed and said,

rep:”wow you got the Sero plans for both the lines… how did you swing that?”

I halfway explained it (about being told in the store about the plan and calling in)

rep:”yea, i know those are hard to get these days”

I asked him about the unlimited text messaging if it would still be available after december (i think he misunderstood me and thought i asked if “I” would have unlimited text messaging after december)

rep:”yea as long as it’s on your account then you will have unlimited text.”

So i didn’t push the issue –

the rep explained that my account would not let me add the internet package until the sero plan kicked in 😦 so no internet on either phone until Jan 1st… counting down the days….